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Billing Practices
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Exchange, Refund and Cancellation Policy

Update by user Apr 11, 2016

i have been trying to get in contact with them, Via e mail, phone calls, latters, They are the hardest people to get hold of. stay away from them and do not believe anything they say.

Original review posted by user Feb 24, 2016

they are manipulative people that are not to be trusted.

i signed over a time share with them and told i would get renewed points every year after words which was a lie. if it is not in writing every word they say on a line that you initial it is a lie to get your money. i promise. i talked to corperate and there is a line that says "no verbal promises made that do not appear in the formal sales agreement", if you initial that your screwed if you believed anything they told you.

i believe in honesty and integrity and when you look someone in the eyes and tell them something it should be the truth. if you cant trust someone it a waste of time. do not waste your time with them all they want is your money any way they can and tell you what you want to hear. tape record the entire coversation if you choose to deal with them make sure every single promise and statement is in writing.

but i would just avoid them. i've never been so disappointed in my life.

Reviewer is in unhappy mood. user63334940 stated that there is a room for improvement of deceptive and manipulative sales practices. Please immediately contact the author of this review to discuss problems with payment of leisure getaways vacation ownership and associated monetary loss in the amount of $13000. Leisure Getaways needs to offer any options to resolve the issue according to poster's claims.

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Spring, Texas, United States #1164518

LGI is absolutely dedicated to your satisfaction as a client. When purchasing a vacation package, there are occasions when a variety of products and service options are discussed, and this can sometimes be confusing.

Like other successful companies we monitor the internet to ensure all of our clients are satisfied. We pride ourselves in conducting ourselves as an honest and ethical company with years of history performing exactly as promised. When we discover a client of LGI has a concern, we make every attempt to assist them with the best customer service possible.

Make no mistake, LGI is dedicated to our client’s complete satisfaction and we would like to have the opportunity to personally address your concerns. Please feel free to contact our management team at 281-825-3844 so we can address any of your questions or concerns in a timely manner.


Hey Cleveland TN. We went to a meeting here too.

Now they have the nerve to laugh at me and say "if it's not in writing or recorder, it's not true". I can't believe we fell for their lies.

If you are talking to Stacey, record for yourself every single word. She is a scammer.

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